0800 783 8634

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Dragonfly Design
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How to Order   •Ordering Process   •Artwork   •Garments Orders   •Over/Under Runs   •Returns   •Visuals/Proofs   •Colour Matching   •Product Samples   •Materials   •Lead Times   •Delivery   •Payment Method

How to Order

  1. By FREEPHONE 0800 7838634.
    Phone lines are normally open Mon-Thurs 9am-5pm and Fri 9-4pm.
    An answer phone will take your call outside these hours.
  2. By email at
    email address

  3. Via our Contact Us page online. Although we do not have online ordering available , you can use our enquiry page to tell us if you wish to place an order or request prices.

Ordering Process

We try to make our ordering process as smooth as possible:
  1. YOU Contact us via email or phone with details of what you are looking for and we will email prices with email link to PDF Brochure or will send Brochure by post.
  2. YOU Confirm your order with us and supply the following details: Invoice name, address and telephone number Delivery name, address and telephone number Details of order including Quanity, size, material, colours Any logos necessary (see artwork details)
  3. WE prepare artwork and email (or post if preferred) a visual/proof to you within approx. 2 working days.
  4. YOU complete the Proof slip or email us to advise us of any alterations or if proof approved and ready to go.
  5. WE send you a Proforma Invoice/Order Confirmation
  6. YOU arrange payment (see payment details)
  7. WE process your order!


Artwork can be accepted by email or disc or sometimes from high quality printed copy. Our design studio will try to work from what you have, e.g. sketch. We will do most standard layouts using our existing fonts free of charge. Please note that there ma be a charge for any additional artwork required e.g. re-drawing logos - if this is necessary to achieve a good printed result.

If you are submitting print ready artwork, and want to be sure of the best printed image please take note of the following:

Acceptable Formats: Drawings and Logos should preferably be supplied as either an editable eps or vectored image with text converted to outlines or to curves. Where only a bitmap is available, it should be high-resolution (jpeg/bmp/tiff files preferred).

Most Mac or PC files accepted. Preferred Software: Adobe Illustrator Ver.CS4, Indesign CS4, Photoshop, Corel Draw Ver.13. If you require further guidance, please call us.

ARTWORK - email to

email address

Templates - for rally plates are available online. Please email to request the link.

Garment Orders

Mixed orders: Where the image is the same and where the process allows, it may be possible to mix different garments within an order and use the price break for the total quantity of items, please ask if this will apply to your order.
Sizes: Please order sizes with care, since wrongly ordered sizes cannot be returned once printed or embroidered.
Garment Variations: Whilst the manufacturers make every effort to ensure consistency of fabric, colours, shades and sizing, variation may occur from one dye batch to another and we cannot accept responsibility for such variations
All goods are offered subject to availability.


Garment Samples

All garment samples are chargeable at the unit cost, plus carriage, and must be paid for by credit card. If returned to us in saleable condition within 14 days, the sample cost only will be credited to your card.

Over/Under Runs

We reserve the right to supply and/or invoice for plus or minus 5% on any orders over 250 quantity, and on mug orders plus or minus 10% on any quantity

Returns and Cancellations

Please note that processed items (printed/embroidered etc.) and any items made to order cannot be returned unless faulty. It is the customers responsibility to ensure the suitability of the product for its application. No cancellation will be accepted where goods are to be supplied to meet the special requirements of the Purchaser. The Purchaser shall indemnify the Company in full against loss (including loss of profit}, costs, charges and expenses incurred by the Company as a result of cancellation by the Purchaser.


Where we are asked to prepare the artwork, a visual is sent through for customer to check carefully that all details are correct. If this is signed off as correct then any errors remaining are the sole responsibility of the customer.

Colour Matching

Please note that print colour may vary from how the image appears on your screen or print out as the colour set up for different machines can vary dramatically. Where the colour is important, please supply pantone (pms) reference or other means to match the colour and we will achieve closest match we can subject to the limitations of the processes involved.

Product Samples

Please ask if you would like samples of any of our products. Some samples are chargeable and some small value items maybe non-returnable.


It is the customer's responsibility to ensure the suitability of the product for its application.


Lead Times (Average)

    2-3 weeks for Rally Plates & Plaques, Fridge Magnets, Stickers, Banners, Acrylic Keyrings, printed Garments and Bags.
    3-4 weeks for Brollies, Pens, Embroidered Items
    2-6 weeks for Plastic Mugs, Ceramic Mugs.
    4-8 weeks for Enamelled Items, Grille Badges, Rubber Keyrings and large volume Woven Products. (Longer lead time allows time for pre-production samples to be produced on these items)

Lead times may vary at certain times of year, so where a deadline exists please inform us to ensure it can be met. For urgent orders please call us, if we can meet your deadlines we will. Certain urgent orders may incur an express order charge, or additional carriage charge which you will be advised of in advance.


Orders are normally despatched by courier on a 1-2 day service* (weekdays). For a guarantered, timed or weekend deliveries, there is usually an extra charge.
* Not available outside the UK and for certain remote areas where deliveries will be completed by the next possible day.

All parcels will require a signature on delivery unless arranged otherwise, therefore please supply a manned address for delivery of goods.

Damages, shortages and errors must be notified in writing within 3 days of delivery of goods. Non delivery – no responsibility can be accepted unless we are notified within 14 days of invoice date. No liability is accepted for delay or non-performance of any obligations here-under due to any circumstances whatsoever beyond our control.

Payments Methods

Your payment can be made by credit card, cheque or direct bank transfer. Unless otherwise agreed, payment is due with order. Please note orders cannot be scheduled for production until payment is received and delay in submitting your payment may adversely affect any quoted delivery dates. All currency is dealt with in Sterling (GBP)

Payment by Cheque: Please make cheques payable to Dragonfly Design Ltd. Multiple cheques from different payees for a single order can only be accepted by prior arrangement. Bounced cheques will be referred to a debt collection company where fees will be incurred.

Payment by Bank Transfer: Our bank details are shown on your Proforma Invoice/Order Confirmation. Please advise us by email if you are paying using this method.

Credit Card Payments: Please phone through your details or fill in on the Invoice and return to us. Unless requested we do not send out any credit card slips. For your peace of mind and following good practise, no security details are retained by us following processing of the transaction.

Paypal now accepted - paypal@dragonflyhouse.co.uk

American Express: We regret we cannot accept this payment method.

credit cards Acceptance Mark


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